Business Capability Definitions
List of Business Capabilities
Name Description
Account for Personnel This capability is associated with accounting for time, absence, and labor, performing leave and absence administration, and managing personnel casualty and Line of Duty (LoD) determination process.
Administer Grievance Process This capability is associated with initiating, processing, resolving and documenting a formal complaint related to co-worker/peer or management actions in regard to an Employee or Member (e.g., administrative grievances, sexual harassment complaints and Labor / Union grievances). This capability may include (but not be limited to) determining the type of grievance, and providing a resolution on the grievance. This capability is also associated with requesting accommodation, determining accommodation needs, and putting reasonable accommodations into place.
Administer Legal Personnel Programs This capability is associated with managing resolution facilitation and the administration of adverse action (judicial and non-judicial) for persons within Department of Defense's (DoD) legal oversight. Resolution facilitation refers to those person-related capabilities outside of a court of law such as mediation and arbitration that may be used in an attempt to settle a dispute between two or more parties (government agency, citizen, corporation). Adverse actions can be based upon misconduct, unacceptable performance or both that can lead to legal actions and non-disciplinary actions such as medical inability to report for duty, separation, or furlough that can lead to administrative actions.
Budgetary Resource Management The ability to develop, review, evaluate, and support financial forecasts, plans, programs and budgets and to integrate them with appropriate performance indicators to achieve effective business operations and program goals. This capability also includes the ability to control and distribute funds based on appropriation and authorization laws.
Conduct Program Management This capability exercises centralized authority and responsibility for planning, organizing, staffing, controlling and leading the combined efforts of participating/assigned civilian and military personnel organizations for the management of specific defense acquisition or programs throughout the system life cycle.
Cost Management Ability to accumulate, classify, measure, analyze, interpret and report cost and other financial information useful to internal and external decision makers reviewing the execution of an organization?s program or project resources to ensure they are effectively being used to meet objectives.
Deliver Property and Forces Ability to satisfy the needs of internal and external customers, as evidenced by orders (i.e. requisitions, purchase orders or contracts), by issuing or transporting forces, inventory and related materials or capital equipment.
Dispose or Return Property and Materiel Ability to send goods and equipment back into the supply chain when they are received in error, in excess of required quantities, or defective, obsolete, damaged, or worn until rendered no longer useful in their current condition. This capability also includes the disposal of real property by demolition or transfer.
Enterprise Energy Information Management The Enterprise Energy Information Management (EEIM) capability informs decision-making through the systematic collection, integration and analysis of facility energy use, production and project data. This capability is comprised of common business language and integrated facility management practices that provide the foundation for a comprehensive DoD energy information capability. This information supports business analytics across the DoD enterprise while streamlining external reporting. EEIM transforms data into actionable and integrated information for energy managers to perform meaningful trend analyses, benchmarking of assets, identification of opportunities for improvement, and tracking of progress against both internal and external performance goals.
Environmental Liabilities Identification and Valuation Directly supporting the DoD Enterprise Priority of Financial Visibility as well as Real Property Accountability, and especially given their significance (estimated at over $64B), DoD requires the ability to prepare auditable and complete environmental liability estimates. This includes data capture; inventory recording, integration with core financial systems and linkage to real property assets where appropriate.
Financial Reporting Ability to provide relevant financial visibility and real-time information dashboards for DoD decision-makers and to summarize financial information for the purpose of producing mandatory reports in compliance with regulatory requirements and discretionary reports in support of other requirements.
Funds Balance with Treasury Management The ability to collect funds; issue and track disbursements; and monitor cash position.
General Ledger Management Ability to record proprietary and budgetary general ledger (GL) transactions in accordance with FASAB standards, GAAP and regulatory requirements; to define the use of, and rules to, control GL accounts; and to conduct GL analyses and reconciliations.
Hazardous Materials Process Controls and Information Management This capability enables the Department to provide mission-specific controls for warfighter and business operations involving hazardous materials. In addition, the capability enables common product hazard data across the enterprise.
Installation Geospatial Information and Services This capability includes the subset of GI&S (as defined in Joint Publication 1-02) activities that enhance the DoD Installations and Environment (I&E) Business Mission Area and supports DoD business transformation by addressing business enterprise priorities as defined in the DoD Business Enterprise Architecture. IGI&S are considered complimentary to but different from GEOINT, and shall be managed as DoD information resources and information technology.
Manage Acquisition Oversight Integration This capability manages and integrates acquisition oversight performed by DoD, DoD components and congressional committees of DoD programs to determine current status, ascertain if the requirements are achievable and/or require modification. These activities include capabilities based acquisition, periodic and ad-hoc reporting, and acquisition assessments.
Manage Adverse Actions This capability is associated with validating the alleged offense, determining disciplinary actions, and administering adverse actions results. Adverse Actions can be based upon misconduct and/or substandard performance that result in legal or administrative actions against a Member by an appropriate military authority. Adverse legal actions may include non-punitive, non-judicial, and court-martial proceedings. Penalties may include (but not be limited to) reduction in rank, involuntary discharge, documentation of substandard performance, promotion list removal, or a sentence for confinement.
Manage Assignment and Transfer This capability is associated with assigning or transferring Department of Defense (DoD) Members and Employees to positions. This capability includes administering assignment actions, executing individual assignment, processing inter-Service, intra-Service transfers, transferring Members between military personnel classes, to and from active duty and generating the transfer order.
Manage Benefit Programs This capability is associated with developing, maintaining, assessing and delivering benefit programs for Military and Civilian personnel, Veterans and family members. Benefit programs may include (but not be limited to) healthcare (e.g., insurance for medical, dental, vision and long term care), education benefits (e.g., Montgomery GI Bill [MGIB], Tuition Assistance Program, Reserve Education Assistance Program [REAP]), life insurance (e.g., Group Life Insurance, Traumatic Injury Protection), retirement planning (e.g., Thrift Savings Plan [TSP]), survivor benefits (e.g., Survivor Benefit Plan [SBP], Death Gratuity) and miscellaneous benefits (e.g., Military family housing, employment assistance, death and burial benefits, injury and Savings Deposit Plan, Flexible Spending Account Program, Home Owners Assistance Program and relocation assistance). This capability is also associated with managing the contracted relationship between the Department of Defense (DoD) eligible civilian employee beneficiaries (e.g., employees, family members, and survivors under Federal Employee Health Benefits [FEHB] or similar programs) and various third-party health insurance programs under contract to the Federal government.
Manage Compensation and Reimbursements This capability is associated with determining eligibility for reimbursement or compensation, determining reimbursement amount, earnings and deductions, authorizing reimbursement payments, and certifying the reimbursement expense and payroll information. Compensation and reimbursements may include (but not be limited to) special pays, allowances, Human Resources (HR) entitlements, travel vouchers, pay adjustments, allotments, bonds, garnishments and offsets, as well as payroll and tax withholding reporting (e.g., leave and earnings statement, personal statement of military compensation, W-2 statement of wages).
Manage Human Resources Information This capability is associated with managing Human Resources Information (i.e., Human Resources Profiles and Human Resources Record). This capability includes the creation, maintenance, use, and execution of disposition actions. This capability also includes distributing and reporting Human Resources Information to support personnel record requests, interagency processes, mission requirements, and sharing of personally identifiable information for identity management purposes, visibility and availability of personnel. Human Resources Information is for limited access to authorized personnel only.
Manage Human Resources Interaction This capability is associated with managing labor relationships between the agency, its unions and bargaining units, and reviewing, validating and approving all survey requests that require participation of DoD personnel.
Manage Human Resources Management Policy and Guidance This capability is associated with developing and coordinating the Human Resources Management (HRM) policy and guidance and providing a decision on the proposed HRM policy and guidance. This capability is also associated with establishing Human Resources policy and practices, establishing agency performance management strategy, establishing agency Human Resources development management strategy, reviewing laws, regulations, policies, and trends, identifying parity issues, establishing compensation, implementing compensation program, and creating compensation program communications approach and content.
Manage Identity Credential This capability is associated with the management of all Department of Defense (DoD) identity credentials (Identity Cards (e.g., Common Access Card (CAC), Personal Identity Verification (PIV) Card, ID tags, unit controlled cards), and the management of information associated with them (e.g., Personal Identification Numbers (PIN) numbers, applets, identity and biometric information)) for Employees, Members, contractors, and dependents. This includes reviewing personnel identification information as well as issuing, maintaining and revoking identity credentials for access control applications.
Manage Law Enforcement This capability is associated with protecting military members, families, and assets of the United States military by enforcing state and federal laws on the installations and have exclusive jurisdiction. Law enforcement capabilities include abilities such as support for House Watch, Child Find, and other applicable programs, maneuver and mobility support operations, area security, police intelligence operations, law and order, and internment/resettlement operations.
Manage Military Health Services This capability is associated with providing direction, resources, healthcare providers, eligibility, enrollment, and other means necessary to promote the health of the Department of Defense (DoD) TRICARE beneficiary population. This capability also includes developing and promoting health awareness issues to educate customers, discovering and resolving environmentally based health threats, providing health services, providing preventive care and problem intervention, and improving the means and methods for maintaining the health of the beneficiary population by constantly evaluating the performance of the healthcare services system.
Manage Organization This capability is associated with managing the human resources infrastructure for Department of Defense (DoD) organizations. This capability includes managing the implementation of DoD mission plans by formulating force structure, strength projections, accession targets, and distributing peacetime authorizations and wartime requirements.
Manage Payment The ability to calculate entitlement, and disburse funds.
Manage Performance This capability is associated with administering the performance evaluation process, personnel grade change (i.e., promotion and demotion), recognition programs, and physical fitness programs.
Manage Personnel Development This capability is associated with enhancing a person's personal and professional skills, such as managing personnel classification, competency development, and career path. This capability also includes capturing a person's credential information, identifying training and education eligibility requirements, managing class seat quotas, courses, resources, as well as cataloging and scheduling personnel development resource utilization.
Manage Personnel Retention This capability is associated with processing Members for enlistment extension, reenlistment, involuntary retention, and special category agreements. This capability also includes executing the personnel retention program, providing counseling to thoroughly explain each personnel agreement and corresponding service obligation, ensuring continued eligibility for retention, and finalizing the personnel agreement.
Manage Physical Evaluation Process This capability is associated with conducting Physical Evaluation Board (PEB) or validating the physical evaluation appeal request that results in a physical evaluation disposition of a Member to return to duty or separate/retire.
Manage Quality of Life This capability is associated with maintaining or improving personnel's quality of life. This includes developing policies, future plans, revenue-producing and cost saving initiatives to support Quality of Life programs, providing budget and program related guidance, and policy oversight. Quality of Life needs and the programs and actions to address them, are categorized under two general headings: living conditions and duty environment. Quality of Life programs include support for Morale, Welfare and Recreation (MWR), Family Support Services, Recovery Coordination Program (RCP), Social Action Programs (e.g., equal opportunity programs, voting assistance, drug/alcohol treatment and education, and sexual harassment counseling), and Employee Assistance Programs.
Manage Receipt and Acceptance The ability to receive goods and services and accept goods and services. This capability maps to the "Manage Receipt and Acceptance" activity in the BEA.
Manage Recruiting and Accession This capability is associated with recruiting, identifying, evaluating and selecting applicant(s) to fill a position or organizational requirement and hiring/accessing applicants against positions (e.g., planning and identifying placement requirements, determining applicant's eligibility and suitability, in-processing selected applicants, and accepting individuals into the DoD).
Manage Request The ability to process approved requirements, collect and analyze requirements, conduct market research, forecast demand, analyze spend data, develop or refine sourcing plans, and identify agreements. This capability maps to the "Manage Request and Sourcing Strategy" activity in the BEA.
Manage Security Services This capability is associated with facilitating the personnel security clearance process, clearing industrial facilities, providing related technology implementations, and planning security education and training. This capability includes determining and tracking individual personnel clearances (managing personnel security) as well as supporting the National Industrial Security Program.
Manage Separation and Retirement This capability is associated with terminating affiliation with accessed persons (e.g., military, civilian, coalition force members, volunteers, and contract personnel) by the Department of Defense (DoD). This capability may include (but not be limited to) managing voluntary military separations (e.g., resignations, contract completion), managing involuntary military separations (e.g., adverse actions, death), managing military retirements, managing civilian personnel separations/retirements, non-DoD personnel separations, and managing transition assistance programs. Both separations and retirements are implemented through appropriate actions which include issuing and updating checklist items (e.g., tasks and appointments), performing final out-processing functions (e.g., exit interview, travel arrangement), documenting the termination of the specific affiliation, initiating transfer actions where appropriate, and identifying losses which are then used to identify replacement needs.
Manage Sourcing The ability to establish a sourcing vehicle with government sources, conduct a solicitation, establish a sourcing vehicle with commercial sources, execute the contract, administer the contract through closeout, and monitor and improve processes. This capability maps to the "Conduct Solicitation and Source Selection", "Establish Sourcing Vehicle", and "Monitor Sourcing Execution" activities in the BEA.
Manage Travel This capability is associated with documenting all types of official travel (e.g., initial hire/first duty station travel, temporary duty [TDY] travel, and Permanent Change of Station [PCS] travel). This capability also includes verifying a travel authorization, verifying required documentation, validating a traveler's eligibility and credentials (e.g., security clearance, passport, visa, foreign area clearance); initiating and finalizing travel requests and authorizations; gathering information necessary to create a travel authorization for individual or group travel; verifying fund availability; arranging travel accommodations (e.g., airlines, rental car, lodging); estimating travel costs; processing obligations for the expenses estimated on the authorization by the traveler; and reimbursing the traveler for expenses incurred by means of a created and approved payment voucher.
Manage Workforce Occupational Safety Analysis This capability is associated with managing human resources information and Environment, Safety and Occupational Health (ESOH) control requirements to develop work and training requirements for a job position.
Monitor Commercial Request for DoD Technology Export This capability provides DoD regulatory review and recommendation for the commercial business request to export DoD technology. This includes munitions and dual use technologies.
Payment Management The ability to identify, classify, value and monitor accounts payable from acquisition or inception to disposal or liquidation.
Perform Asset Accountability Ability to record accountability and control for all property throughout its lifecycle, from when the government takes title to or possession of property until when formally relieved of accountability by authorized means. It establishes the responsibility imposed by law, lawful order, or regulation, accepted by the Department for keeping accurate records, to ensure control of property, with or without physical possession.
Perform Build and Make and Maintenance and Sustainment Ability to develop; sustain/ maintain; or upgrade property and equipment.
Real Property Accountability Real Property Accountability provides the warfighter and the Defense business enterprise access
to near-real-time secure, accurate and reliable information on real property assets, and
environment, safety, and occupational health sustainability.
Receivables Management The ability to establish receivables of monies owed to the Department of Defense, managing throughout the Accounting lifecycle to include billing and managing of delinquent debt.