Description |
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The process where the designated return center receives an excess product return authorization request from a customer, determines if the item can be accepted and communicates their decision to the customer. Accepting the request would include negotiating the conditions of the return with the customer, including authorizing credit or cash discount. Rejecting the request would include providing a reason for the rejection to the customer. |
CBM Stakeholder(s) (1) |
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LOGISTICS |
Activity Positioning |
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Level Number | |
Leaf-Level? | |
Node-Tree Only? | |
External? | |
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Parent Operational Activity (1) |
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Deliver Return Excess Product |
Child(ren) Operational Activity(ies) (0) |
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Diagram(s) (1) |
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BPM Process(es) (0) |
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Business Capability(ies) (1) |
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Return |
Business Rule(s) (0) |
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Condition(s) (0) |
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DFMIR/FFMIA(s) (0) |
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FEA BRM(s) (0) |
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Measure(s) (0) |
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Operational Node(s) (0) |
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Project(s) (0) |
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System Function(s) (0) |
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