Description |
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The process where the last known holder or designated return center receives a defective product return authorization request from a customer, determines if the item can be accepted and communicates decision to the customer. Accepting the request would include negotiating the conditions of the return with the customer, including authorizing return replacement or credit. Rejecting the request would include providing a reason for the rejection to the customer. |
CBM Stakeholder(s) (1) |
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LOGISTICS |
Activity Positioning |
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Level Number | |
Leaf-Level? | |
Node-Tree Only? | |
External? | |
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Parent Operational Activity (1) |
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Deliver Return Defective Product |
Child(ren) Operational Activity(ies) (0) |
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Diagram(s) (1) |
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BPM Process(es) (0) |
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Business Capability(ies) (1) |
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Return |
Business Rule(s) (0) |
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Condition(s) (0) |
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DFMIR/FFMIA(s) (0) |
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FEA BRM(s) (0) |
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Measure(s) (0) |
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Operational Node(s) (0) |
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Project(s) (0) |
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System Function(s) (0) |
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