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This activity is associated with obtaining and verifying a core set of information (eligibility, enrollment, demographics, Primary Care Manager, case manager, special programs, and personal preferences) and scheduling a service or set of services for beneficiaries. The activity also includes managing events, such as when the beneficiary arrives at the care delivery site or service site for a scheduled appointment or unscheduled time period (walk-in). A beneficiary may also have scheduled an appointment, cancelled it at a later date, or may not come in for the scheduled appointment (no-show). |