Long Name |
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Cycle Time to Resolve Billing Error |
Description |
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The average time taken to resolve the billing error. |
Parent Measure (0) |
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Child Measure(s) (0) |
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Metric Driver(s) (1) |
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Cycle Time Reduction |
Metric Calculation |
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Days from date the billing discrepancy was identified to either correction or satisfactory explanation. |
Measure Type(s) (1) |
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Performance Measure |
Metric Frequency Type(s) (1) |
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Monthly |
Desired Effect(s) (0) |
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Project(s) (0) |
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E2E L1(s) and or Process(es) (1) |
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Budget-to-Report : Perform Reporting
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Operational Activity(ies) (0) |
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