| Description: |
The Return processes describe the activities associated with the reverse flow of goods back from the customer. The Return process includes the identification of the need for a return, scheduling of the return, the shipment and receipt of the returned goods, the disposition decision making, the screening of customers for disposed material, and the demil and scrap disposition actions. (Repair, recycling, refurbishment, and remanufacturing processes are not described using Return process elements. See Make.)
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