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This activity is associated with reviewing a grievance and providing a resolution. This activity may include (but not be limited to) determining who has the appropriate jurisdiction to resolve the grievance, providing guidance on available resolution options (e.g., problem solving, mediation, fact-finding, facilitation, conciliation, settlement conferences, ombudsmen, peer review, and arbitration), counseling personnel if necessary, coordinating with the appropriate agency or organization to resolve the grievance, and documenting the resolution. This activity may include (but not be limited to) determining if the grievance requires assistance to be resolved and transferring the grievance to the appropriate parties (e.g., legal, commander, and Inspector General). |