Service Request-to-Resolution 

Type - L0 E2E Business Flow
Description: Service Request to Resolution is the process of performing maintenance on materiel/assets requiring repair or complete rebuild of parts, assemblies, subassemblies, and end-items, including the manufacture of parts, modifications, testing, and reclamation as required. Depot maintenance serves to support all asset categories of maintenance by providing technical/enhancement assistance and performing required defined maintenance beyond their respective depreciable life. It also includes the process whereby buildings and other fixed facilities are maintained and renovated during their life cycle. 

L1 E2E Business Flow

 

 

L1 E2E Business Flow L1 Description BPM Processes Process Description
Identify Repair Requirement Identify Repair Requirement is the process of determining repair requirements for items that have been identified as requiring repair. This process is triggered as a result of a service order for emergency repair, unscheduled repair or scheduled repair. Requirements include but are not limited to classification by type of item to be repaired, the service to be performed, the tasks associated with the service to be performed and the priority of the repair activity. This process would typically be initiated by the organization where the item is in operational service (customer). Classify Work This process involves the classification of the work to be performed.
Identify Repair Requirement Identify Repair Requirement is the process of determining repair requirements for items that have been identified as requiring repair. This process is triggered as a result of a service order for emergency repair, unscheduled repair or scheduled repair. Requirements include but are not limited to classification by type of item to be repaired, the service to be performed, the tasks associated with the service to be performed and the priority of the repair activity. This process would typically be initiated by the organization where the item is in operational service (customer). Define Program This process step examines concepts, technology, risk and cost in order to refine requirements and defines the program in concert with the warfighter.
Identify Repair Requirement Identify Repair Requirement is the process of determining repair requirements for items that have been identified as requiring repair. This process is triggered as a result of a service order for emergency repair, unscheduled repair or scheduled repair. Requirements include but are not limited to classification by type of item to be repaired, the service to be performed, the tasks associated with the service to be performed and the priority of the repair activity. This process would typically be initiated by the organization where the item is in operational service (customer). Define Work This process involves the definition of the scope of the work to be performed.
Identify Repair Requirement Identify Repair Requirement is the process of determining repair requirements for items that have been identified as requiring repair. This process is triggered as a result of a service order for emergency repair, unscheduled repair or scheduled repair. Requirements include but are not limited to classification by type of item to be repaired, the service to be performed, the tasks associated with the service to be performed and the priority of the repair activity. This process would typically be initiated by the organization where the item is in operational service (customer). Deliver Property and Forces This process satisfies the needs of internal and external customers, as evidenced by orders (i.e., requisitions, purchase orders or contracts), by issuing or transporting forces, inventory and related materials or capital equipment. Property and forces come under control of the Deliver activity when they are received at staging. The Deliver process is triggered when an inquiry, order or orders are received from a customer. It includes the care and custody of the forces, goods, picking orders, arranging transportation and issuing, transporting or shipping the forces or goods. The Deliver process is complete when the goods or forces have been received by the consignee, acknowledged and invoiced, and the in transit record has been cleared. As referenced by the SCOR model DELIVER.
Identify Repair Requirement Identify Repair Requirement is the process of determining repair requirements for items that have been identified as requiring repair. This process is triggered as a result of a service order for emergency repair, unscheduled repair or scheduled repair. Requirements include but are not limited to classification by type of item to be repaired, the service to be performed, the tasks associated with the service to be performed and the priority of the repair activity. This process would typically be initiated by the organization where the item is in operational service (customer). Develop and Update Work Order This process involves the development and further review of information which documents the approval status of a request for services. It should detail all costs to include labor, material, invoices, or utilities associated with the activities described therein.
Identify Repair Requirement Identify Repair Requirement is the process of determining repair requirements for items that have been identified as requiring repair. This process is triggered as a result of a service order for emergency repair, unscheduled repair or scheduled repair. Requirements include but are not limited to classification by type of item to be repaired, the service to be performed, the tasks associated with the service to be performed and the priority of the repair activity. This process would typically be initiated by the organization where the item is in operational service (customer). Identify and Reserve Supply Chain Resources This process locates, identifies, reserves, and synchronizes materiel, support personnel, and/or services for specific orders, and commits and schedules a delivery date to initiate the transport of property and forces to a requested destination within identified resource constraints and budgetary guidelines. (SCOR D1.3, DR1.4)
Identify Repair Requirement Identify Repair Requirement is the process of determining repair requirements for items that have been identified as requiring repair. This process is triggered as a result of a service order for emergency repair, unscheduled repair or scheduled repair. Requirements include but are not limited to classification by type of item to be repaired, the service to be performed, the tasks associated with the service to be performed and the priority of the repair activity. This process would typically be initiated by the organization where the item is in operational service (customer). Manage Benefits This activity is associated with the managing and/or supporting Department of Defense (DoD) and Office of Personnel Management (OPM) benefits to include eligibility determination, counseling, enrollment and termination. This activity also includes providing the following: Human Resources (HR) entitlements (e.g., family group life insurance, child support, allotments), casualty assistance (e.g., death gratuity, survivor benefit plan, Service members Group Life Insurance), Quality of Life (QoL) resources (e.g., child care, exceptional family member program, morale, welfare and recreation programs), educational resources (e.g., Montgomery GI Bill, Veterans Educational Assistance Program, student loan program), healthcare resources (e.g., patient care, and insurance programs such as TRICARE for dental, medical and vision), retirement resources (e.g., retirement benefits, disability benefits), and leave resources (e.g., process leave request, accrue leave, sell back of leave).
Identify Repair Requirement Identify Repair Requirement is the process of determining repair requirements for items that have been identified as requiring repair. This process is triggered as a result of a service order for emergency repair, unscheduled repair or scheduled repair. Requirements include but are not limited to classification by type of item to be repaired, the service to be performed, the tasks associated with the service to be performed and the priority of the repair activity. This process would typically be initiated by the organization where the item is in operational service (customer). Prepare Detailed Scope and Current Working Estimate This process involves the development of the work summary and estimation of associated costs.
Identify Repair Requirement Identify Repair Requirement is the process of determining repair requirements for items that have been identified as requiring repair. This process is triggered as a result of a service order for emergency repair, unscheduled repair or scheduled repair. Requirements include but are not limited to classification by type of item to be repaired, the service to be performed, the tasks associated with the service to be performed and the priority of the repair activity. This process would typically be initiated by the organization where the item is in operational service (customer). Receive and Prioritize Requirements This process involves the consolidation and the systematic categorization of stakeholder requirements.
Fund Requirement Fund Requirement is the process of identifying and allocating the necessary funds to meet the repair requirements identified. This process would typically be initiated by the customer. Certify Funds The Comptroller or Treasurer certifies that sufficient fund balances exist in the US Treasury for any grouping of authorized expenditure transactions to be submitted for Treasury processing. Accounting for the authorized and confirmed Treasury processed transactions are posted to the general ledger accounts at each stage of authorized expenditure request, obligation, good/services delivery, payable validation/authorization, disbursement and Treasury confirmation.
Fund Requirement Fund Requirement is the process of identifying and allocating the necessary funds to meet the repair requirements identified. This process would typically be initiated by the customer. Establish Funds Control A PFD represents the allocation of budget authority to designated entities and/or functions accountable for resource management; Allocation of an apportionment occurs in the form of allotments, sub-allotments and allocated budget authority to fund operations at varying lower levels of accountability. These allocated amounts represent the expenditure limits for the allocation recipients, i.e., expenditure transactions that include amounts that cause the allocated balance to be exceeded are rejected or suspended until sufficient budget authorization is available or the transaction cancelled.
Fund Requirement Fund Requirement is the process of identifying and allocating the necessary funds to meet the repair requirements identified. This process would typically be initiated by the customer. Manage Benefits This activity is associated with the managing and/or supporting Department of Defense (DoD) and Office of Personnel Management (OPM) benefits to include eligibility determination, counseling, enrollment and termination. This activity also includes providing the following: Human Resources (HR) entitlements (e.g., family group life insurance, child support, allotments), casualty assistance (e.g., death gratuity, survivor benefit plan, Service members Group Life Insurance), Quality of Life (QoL) resources (e.g., child care, exceptional family member program, morale, welfare and recreation programs), educational resources (e.g., Montgomery GI Bill, Veterans Educational Assistance Program, student loan program), healthcare resources (e.g., patient care, and insurance programs such as TRICARE for dental, medical and vision), retirement resources (e.g., retirement benefits, disability benefits), and leave resources (e.g., process leave request, accrue leave, sell back of leave).
Fund Requirement Fund Requirement is the process of identifying and allocating the necessary funds to meet the repair requirements identified. This process would typically be initiated by the customer. Manage Execution Fund Account This process includes establishing an initial appropriation fund balance for each program and decrementing the amount of available funds as spending activity occurs. This process allows for funds control validation prior to approval of commitments, obligations, supply chain entitlements, and expenditures. The process supports the Commitment and Obligation of the funds requested from other activities. Commitments, obligations, entitlements, and expenditures would decrease the available fund balance.
Fund Requirement Fund Requirement is the process of identifying and allocating the necessary funds to meet the repair requirements identified. This process would typically be initiated by the customer. Review Funding Request This process involves the review of a request for expenditure authority needed to commit budget authority to finance a business transaction, or alternatively to cancel a previously approved request.
Fund Requirement Fund Requirement is the process of identifying and allocating the necessary funds to meet the repair requirements identified. This process would typically be initiated by the customer. Verify Funds Availability This process involves the review of fund (budget authority) balances available for expenditure at a point in time and at a specified level of expenditure authority within an organization. The structuring of allocated budget authority can be aggregated from the lowest to highest levels of accountability to provide funding for a specified organization entity operation, program activity, budget line-item or budget activity assigned the necessary amount of budget authority.
Source Service Source Service is the process of identifying and assigning the repair activity to one of a group of pre-determined repair facilities based on availability of funding, applicable warranties or service agreements, repair requirements, availability of repair facilities, workload at repair facilities and ease of allocation to the selected repair facility. This process also initiates a work order with the designated repair facility. In addition, this process will trigger the movement of the item requiring repair to the repair facility, as well as providing the customer with the replacement item from inventory where appropriate. This process would typically be initiated by the customer, and may also require work order acceptance by the organization responsible for servicing the item (servicer). Certify Funds The Comptroller or Treasurer certifies that sufficient fund balances exist in the US Treasury for any grouping of authorized expenditure transactions to be submitted for Treasury processing. Accounting for the authorized and confirmed Treasury processed transactions are posted to the general ledger accounts at each stage of authorized expenditure request, obligation, good/services delivery, payable validation/authorization, disbursement and Treasury confirmation.
Source Service Source Service is the process of identifying and assigning the repair activity to one of a group of pre-determined repair facilities based on availability of funding, applicable warranties or service agreements, repair requirements, availability of repair facilities, workload at repair facilities and ease of allocation to the selected repair facility. This process also initiates a work order with the designated repair facility. In addition, this process will trigger the movement of the item requiring repair to the repair facility, as well as providing the customer with the replacement item from inventory where appropriate. This process would typically be initiated by the customer, and may also require work order acceptance by the organization responsible for servicing the item (servicer). Deliver Property and Forces This process satisfies the needs of internal and external customers, as evidenced by orders (i.e., requisitions, purchase orders or contracts), by issuing or transporting forces, inventory and related materials or capital equipment. Property and forces come under control of the Deliver activity when they are received at staging. The Deliver process is triggered when an inquiry, order or orders are received from a customer. It includes the care and custody of the forces, goods, picking orders, arranging transportation and issuing, transporting or shipping the forces or goods. The Deliver process is complete when the goods or forces have been received by the consignee, acknowledged and invoiced, and the in transit record has been cleared. As referenced by the SCOR model DELIVER.
Source Service Source Service is the process of identifying and assigning the repair activity to one of a group of pre-determined repair facilities based on availability of funding, applicable warranties or service agreements, repair requirements, availability of repair facilities, workload at repair facilities and ease of allocation to the selected repair facility. This process also initiates a work order with the designated repair facility. In addition, this process will trigger the movement of the item requiring repair to the repair facility, as well as providing the customer with the replacement item from inventory where appropriate. This process would typically be initiated by the customer, and may also require work order acceptance by the organization responsible for servicing the item (servicer). Develop and Update Work Order This process involves the development and further review of information which documents the approval status of a request for services. It should detail all costs to include labor, material, invoices, or utilities associated with the activities described therein.
Source Service Source Service is the process of identifying and assigning the repair activity to one of a group of pre-determined repair facilities based on availability of funding, applicable warranties or service agreements, repair requirements, availability of repair facilities, workload at repair facilities and ease of allocation to the selected repair facility. This process also initiates a work order with the designated repair facility. In addition, this process will trigger the movement of the item requiring repair to the repair facility, as well as providing the customer with the replacement item from inventory where appropriate. This process would typically be initiated by the customer, and may also require work order acceptance by the organization responsible for servicing the item (servicer). Establish CIP and or WIP Account This process involves setting of the CIP and or WIP account for the purposes of accumulating costs.
Source Service Source Service is the process of identifying and assigning the repair activity to one of a group of pre-determined repair facilities based on availability of funding, applicable warranties or service agreements, repair requirements, availability of repair facilities, workload at repair facilities and ease of allocation to the selected repair facility. This process also initiates a work order with the designated repair facility. In addition, this process will trigger the movement of the item requiring repair to the repair facility, as well as providing the customer with the replacement item from inventory where appropriate. This process would typically be initiated by the customer, and may also require work order acceptance by the organization responsible for servicing the item (servicer). Establish Funds Control A PFD represents the allocation of budget authority to designated entities and/or functions accountable for resource management; Allocation of an apportionment occurs in the form of allotments, sub-allotments and allocated budget authority to fund operations at varying lower levels of accountability. These allocated amounts represent the expenditure limits for the allocation recipients, i.e., expenditure transactions that include amounts that cause the allocated balance to be exceeded are rejected or suspended until sufficient budget authorization is available or the transaction cancelled.
Source Service Source Service is the process of identifying and assigning the repair activity to one of a group of pre-determined repair facilities based on availability of funding, applicable warranties or service agreements, repair requirements, availability of repair facilities, workload at repair facilities and ease of allocation to the selected repair facility. This process also initiates a work order with the designated repair facility. In addition, this process will trigger the movement of the item requiring repair to the repair facility, as well as providing the customer with the replacement item from inventory where appropriate. This process would typically be initiated by the customer, and may also require work order acceptance by the organization responsible for servicing the item (servicer). Identify and Reserve Supply Chain Resources This process locates, identifies, reserves, and synchronizes materiel, support personnel, and/or services for specific orders, and commits and schedules a delivery date to initiate the transport of property and forces to a requested destination within identified resource constraints and budgetary guidelines. (SCOR D1.3, DR1.4)
Source Service Source Service is the process of identifying and assigning the repair activity to one of a group of pre-determined repair facilities based on availability of funding, applicable warranties or service agreements, repair requirements, availability of repair facilities, workload at repair facilities and ease of allocation to the selected repair facility. This process also initiates a work order with the designated repair facility. In addition, this process will trigger the movement of the item requiring repair to the repair facility, as well as providing the customer with the replacement item from inventory where appropriate. This process would typically be initiated by the customer, and may also require work order acceptance by the organization responsible for servicing the item (servicer). Manage Benefits This activity is associated with the managing and/or supporting Department of Defense (DoD) and Office of Personnel Management (OPM) benefits to include eligibility determination, counseling, enrollment and termination. This activity also includes providing the following: Human Resources (HR) entitlements (e.g., family group life insurance, child support, allotments), casualty assistance (e.g., death gratuity, survivor benefit plan, Service members Group Life Insurance), Quality of Life (QoL) resources (e.g., child care, exceptional family member program, morale, welfare and recreation programs), educational resources (e.g., Montgomery GI Bill, Veterans Educational Assistance Program, student loan program), healthcare resources (e.g., patient care, and insurance programs such as TRICARE for dental, medical and vision), retirement resources (e.g., retirement benefits, disability benefits), and leave resources (e.g., process leave request, accrue leave, sell back of leave).
Source Service Source Service is the process of identifying and assigning the repair activity to one of a group of pre-determined repair facilities based on availability of funding, applicable warranties or service agreements, repair requirements, availability of repair facilities, workload at repair facilities and ease of allocation to the selected repair facility. This process also initiates a work order with the designated repair facility. In addition, this process will trigger the movement of the item requiring repair to the repair facility, as well as providing the customer with the replacement item from inventory where appropriate. This process would typically be initiated by the customer, and may also require work order acceptance by the organization responsible for servicing the item (servicer). Manage Execution Fund Account This process includes establishing an initial appropriation fund balance for each program and decrementing the amount of available funds as spending activity occurs. This process allows for funds control validation prior to approval of commitments, obligations, supply chain entitlements, and expenditures. The process supports the Commitment and Obligation of the funds requested from other activities. Commitments, obligations, entitlements, and expenditures would decrease the available fund balance.
Source Service Source Service is the process of identifying and assigning the repair activity to one of a group of pre-determined repair facilities based on availability of funding, applicable warranties or service agreements, repair requirements, availability of repair facilities, workload at repair facilities and ease of allocation to the selected repair facility. This process also initiates a work order with the designated repair facility. In addition, this process will trigger the movement of the item requiring repair to the repair facility, as well as providing the customer with the replacement item from inventory where appropriate. This process would typically be initiated by the customer, and may also require work order acceptance by the organization responsible for servicing the item (servicer). Review Funding Request This process involves the review of a request for expenditure authority needed to commit budget authority to finance a business transaction, or alternatively to cancel a previously approved request.
Source Service Source Service is the process of identifying and assigning the repair activity to one of a group of pre-determined repair facilities based on availability of funding, applicable warranties or service agreements, repair requirements, availability of repair facilities, workload at repair facilities and ease of allocation to the selected repair facility. This process also initiates a work order with the designated repair facility. In addition, this process will trigger the movement of the item requiring repair to the repair facility, as well as providing the customer with the replacement item from inventory where appropriate. This process would typically be initiated by the customer, and may also require work order acceptance by the organization responsible for servicing the item (servicer). Verify Funds Availability This process involves the review of fund (budget authority) balances available for expenditure at a point in time and at a specified level of expenditure authority within an organization. The structuring of allocated budget authority can be aggregated from the lowest to highest levels of accountability to provide funding for a specified organization entity operation, program activity, budget line-item or budget activity assigned the necessary amount of budget authority.
Schedule Service Schedule Service is performed by the individual repair facilities upon receiving work orders. The process of scheduling is based on a number of factors including but not limited to the extent of diagnosis required to finalize the work order, current workloads, anticipated repair requirements, availability of required parts and/or consumables and availability of technical resources required to complete diagnosis and repair. Depending on the level of initial diagnosis required, this process may also include identification of the parts required to complete the work order, ordering of non-stock items required to complete the work order. This process would typically be initiated by the servicer. Develop and Update Work Order This process involves the development and further review of information which documents the approval status of a request for services. It should detail all costs to include labor, material, invoices, or utilities associated with the activities described therein.
Schedule Service Schedule Service is performed by the individual repair facilities upon receiving work orders. The process of scheduling is based on a number of factors including but not limited to the extent of diagnosis required to finalize the work order, current workloads, anticipated repair requirements, availability of required parts and/or consumables and availability of technical resources required to complete diagnosis and repair. Depending on the level of initial diagnosis required, this process may also include identification of the parts required to complete the work order, ordering of non-stock items required to complete the work order. This process would typically be initiated by the servicer. Manage Benefits This activity is associated with the managing and/or supporting Department of Defense (DoD) and Office of Personnel Management (OPM) benefits to include eligibility determination, counseling, enrollment and termination. This activity also includes providing the following: Human Resources (HR) entitlements (e.g., family group life insurance, child support, allotments), casualty assistance (e.g., death gratuity, survivor benefit plan, Service members Group Life Insurance), Quality of Life (QoL) resources (e.g., child care, exceptional family member program, morale, welfare and recreation programs), educational resources (e.g., Montgomery GI Bill, Veterans Educational Assistance Program, student loan program), healthcare resources (e.g., patient care, and insurance programs such as TRICARE for dental, medical and vision), retirement resources (e.g., retirement benefits, disability benefits), and leave resources (e.g., process leave request, accrue leave, sell back of leave).
Diagnose Repair Diagnose Repair is completed by the technician assigned the work order in accordance with the requirements provided in the work order. Depending on the complexity and completeness of the work order the diagnosis process may identify or change the scope of repair activities to be performed, which in-turn would be reflected in updates to the work order. This process would typically be initiated by the servicer. Classify Work This process involves the classification of the work to be performed.
Diagnose Repair Diagnose Repair is completed by the technician assigned the work order in accordance with the requirements provided in the work order. Depending on the complexity and completeness of the work order the diagnosis process may identify or change the scope of repair activities to be performed, which in-turn would be reflected in updates to the work order. This process would typically be initiated by the servicer. Define Work This process involves the definition of the scope of the work to be performed.
Diagnose Repair Diagnose Repair is completed by the technician assigned the work order in accordance with the requirements provided in the work order. Depending on the complexity and completeness of the work order the diagnosis process may identify or change the scope of repair activities to be performed, which in-turn would be reflected in updates to the work order. This process would typically be initiated by the servicer. Develop and Update Work Order This process involves the development and further review of information which documents the approval status of a request for services. It should detail all costs to include labor, material, invoices, or utilities associated with the activities described therein.
Diagnose Repair Diagnose Repair is completed by the technician assigned the work order in accordance with the requirements provided in the work order. Depending on the complexity and completeness of the work order the diagnosis process may identify or change the scope of repair activities to be performed, which in-turn would be reflected in updates to the work order. This process would typically be initiated by the servicer. Manage Benefits This activity is associated with the managing and/or supporting Department of Defense (DoD) and Office of Personnel Management (OPM) benefits to include eligibility determination, counseling, enrollment and termination. This activity also includes providing the following: Human Resources (HR) entitlements (e.g., family group life insurance, child support, allotments), casualty assistance (e.g., death gratuity, survivor benefit plan, Service members Group Life Insurance), Quality of Life (QoL) resources (e.g., child care, exceptional family member program, morale, welfare and recreation programs), educational resources (e.g., Montgomery GI Bill, Veterans Educational Assistance Program, student loan program), healthcare resources (e.g., patient care, and insurance programs such as TRICARE for dental, medical and vision), retirement resources (e.g., retirement benefits, disability benefits), and leave resources (e.g., process leave request, accrue leave, sell back of leave).
Diagnose Repair Diagnose Repair is completed by the technician assigned the work order in accordance with the requirements provided in the work order. Depending on the complexity and completeness of the work order the diagnosis process may identify or change the scope of repair activities to be performed, which in-turn would be reflected in updates to the work order. This process would typically be initiated by the servicer. Prepare Detailed Scope and Current Working Estimate This process involves the development of the work summary and estimation of associated costs.
Diagnose Repair Diagnose Repair is completed by the technician assigned the work order in accordance with the requirements provided in the work order. Depending on the complexity and completeness of the work order the diagnosis process may identify or change the scope of repair activities to be performed, which in-turn would be reflected in updates to the work order. This process would typically be initiated by the servicer. Receive and Prioritize Requirements This process involves the consolidation and the systematic categorization of stakeholder requirements.
Finalize Requirements Finalize Requirements is the process of reviewing and processing changes in work order requirements based on the diagnosis process. Based on work order changes, this process may also include updating funding requirements, seeking authorization from the customer for additional work, identifying additional parts for completion of work order, ordering of non-stock items as required to complete work order, updating technician requirements and updating the schedule for service completion. This process would typically be initiated by the servicer, and may also require additional approvals from the customer. Authorize Work Order This process involves the validation and evaluation for approval of the work to be performed as outlined in the work order.
Finalize Requirements Finalize Requirements is the process of reviewing and processing changes in work order requirements based on the diagnosis process. Based on work order changes, this process may also include updating funding requirements, seeking authorization from the customer for additional work, identifying additional parts for completion of work order, ordering of non-stock items as required to complete work order, updating technician requirements and updating the schedule for service completion. This process would typically be initiated by the servicer, and may also require additional approvals from the customer. Certify Funds The Comptroller or Treasurer certifies that sufficient fund balances exist in the US Treasury for any grouping of authorized expenditure transactions to be submitted for Treasury processing. Accounting for the authorized and confirmed Treasury processed transactions are posted to the general ledger accounts at each stage of authorized expenditure request, obligation, good/services delivery, payable validation/authorization, disbursement and Treasury confirmation.
Finalize Requirements Finalize Requirements is the process of reviewing and processing changes in work order requirements based on the diagnosis process. Based on work order changes, this process may also include updating funding requirements, seeking authorization from the customer for additional work, identifying additional parts for completion of work order, ordering of non-stock items as required to complete work order, updating technician requirements and updating the schedule for service completion. This process would typically be initiated by the servicer, and may also require additional approvals from the customer. Develop and Update Work Order This process involves the development and further review of information which documents the approval status of a request for services. It should detail all costs to include labor, material, invoices, or utilities associated with the activities described therein.
Finalize Requirements Finalize Requirements is the process of reviewing and processing changes in work order requirements based on the diagnosis process. Based on work order changes, this process may also include updating funding requirements, seeking authorization from the customer for additional work, identifying additional parts for completion of work order, ordering of non-stock items as required to complete work order, updating technician requirements and updating the schedule for service completion. This process would typically be initiated by the servicer, and may also require additional approvals from the customer. Establish Funds Control A PFD represents the allocation of budget authority to designated entities and/or functions accountable for resource management; Allocation of an apportionment occurs in the form of allotments, sub-allotments and allocated budget authority to fund operations at varying lower levels of accountability. These allocated amounts represent the expenditure limits for the allocation recipients, i.e., expenditure transactions that include amounts that cause the allocated balance to be exceeded are rejected or suspended until sufficient budget authorization is available or the transaction cancelled.
Finalize Requirements Finalize Requirements is the process of reviewing and processing changes in work order requirements based on the diagnosis process. Based on work order changes, this process may also include updating funding requirements, seeking authorization from the customer for additional work, identifying additional parts for completion of work order, ordering of non-stock items as required to complete work order, updating technician requirements and updating the schedule for service completion. This process would typically be initiated by the servicer, and may also require additional approvals from the customer. Manage Benefits This activity is associated with the managing and/or supporting Department of Defense (DoD) and Office of Personnel Management (OPM) benefits to include eligibility determination, counseling, enrollment and termination. This activity also includes providing the following: Human Resources (HR) entitlements (e.g., family group life insurance, child support, allotments), casualty assistance (e.g., death gratuity, survivor benefit plan, Service members Group Life Insurance), Quality of Life (QoL) resources (e.g., child care, exceptional family member program, morale, welfare and recreation programs), educational resources (e.g., Montgomery GI Bill, Veterans Educational Assistance Program, student loan program), healthcare resources (e.g., patient care, and insurance programs such as TRICARE for dental, medical and vision), retirement resources (e.g., retirement benefits, disability benefits), and leave resources (e.g., process leave request, accrue leave, sell back of leave).
Finalize Requirements Finalize Requirements is the process of reviewing and processing changes in work order requirements based on the diagnosis process. Based on work order changes, this process may also include updating funding requirements, seeking authorization from the customer for additional work, identifying additional parts for completion of work order, ordering of non-stock items as required to complete work order, updating technician requirements and updating the schedule for service completion. This process would typically be initiated by the servicer, and may also require additional approvals from the customer. Manage Execution Fund Account This process includes establishing an initial appropriation fund balance for each program and decrementing the amount of available funds as spending activity occurs. This process allows for funds control validation prior to approval of commitments, obligations, supply chain entitlements, and expenditures. The process supports the Commitment and Obligation of the funds requested from other activities. Commitments, obligations, entitlements, and expenditures would decrease the available fund balance.
Finalize Requirements Finalize Requirements is the process of reviewing and processing changes in work order requirements based on the diagnosis process. Based on work order changes, this process may also include updating funding requirements, seeking authorization from the customer for additional work, identifying additional parts for completion of work order, ordering of non-stock items as required to complete work order, updating technician requirements and updating the schedule for service completion. This process would typically be initiated by the servicer, and may also require additional approvals from the customer. Monitor and Support System Deployment This effort delivers the fully funded quantity of systems and supporting materiel and services for the program or increment to the users. During this effort, units shall attain Initial Operational Capability.
Finalize Requirements Finalize Requirements is the process of reviewing and processing changes in work order requirements based on the diagnosis process. Based on work order changes, this process may also include updating funding requirements, seeking authorization from the customer for additional work, identifying additional parts for completion of work order, ordering of non-stock items as required to complete work order, updating technician requirements and updating the schedule for service completion. This process would typically be initiated by the servicer, and may also require additional approvals from the customer. Prepare Detailed Scope and Current Working Estimate This process involves the development of the work summary and estimation of associated costs.
Finalize Requirements Finalize Requirements is the process of reviewing and processing changes in work order requirements based on the diagnosis process. Based on work order changes, this process may also include updating funding requirements, seeking authorization from the customer for additional work, identifying additional parts for completion of work order, ordering of non-stock items as required to complete work order, updating technician requirements and updating the schedule for service completion. This process would typically be initiated by the servicer, and may also require additional approvals from the customer. Review Funding Request This process involves the review of a request for expenditure authority needed to commit budget authority to finance a business transaction, or alternatively to cancel a previously approved request.
Finalize Requirements Finalize Requirements is the process of reviewing and processing changes in work order requirements based on the diagnosis process. Based on work order changes, this process may also include updating funding requirements, seeking authorization from the customer for additional work, identifying additional parts for completion of work order, ordering of non-stock items as required to complete work order, updating technician requirements and updating the schedule for service completion. This process would typically be initiated by the servicer, and may also require additional approvals from the customer. Verify Funds Availability This process involves the review of fund (budget authority) balances available for expenditure at a point in time and at a specified level of expenditure authority within an organization. The structuring of allocated budget authority can be aggregated from the lowest to highest levels of accountability to provide funding for a specified organization entity operation, program activity, budget line-item or budget activity assigned the necessary amount of budget authority.
Perform Service Perform Service is the process whereby the assigned technician(s) complete repairs based on the work order. This process includes but is not limited to, pulling and assembling the appropriate parts and consumables, assembling the necessary tools and equipment, moving the repairable to the appropriate work area and completing the repair. This process would typically be initiated by the servicer. Dispose or Return Property and Materiel This process sends goods and equipment back into the supply chain when they are received in error, in excess of required quantities, or defective, obsolete, damaged, or worn until rendered no longer useful in their current condition. This process also includes the disposal actions of real property to include but not limited to demolition or transfer. SYNONYM: (SCOR - RETURN)
Perform Service Perform Service is the process whereby the assigned technician(s) complete repairs based on the work order. This process includes but is not limited to, pulling and assembling the appropriate parts and consumables, assembling the necessary tools and equipment, moving the repairable to the appropriate work area and completing the repair. This process would typically be initiated by the servicer. Manage Benefits This activity is associated with the managing and/or supporting Department of Defense (DoD) and Office of Personnel Management (OPM) benefits to include eligibility determination, counseling, enrollment and termination. This activity also includes providing the following: Human Resources (HR) entitlements (e.g., family group life insurance, child support, allotments), casualty assistance (e.g., death gratuity, survivor benefit plan, Service members Group Life Insurance), Quality of Life (QoL) resources (e.g., child care, exceptional family member program, morale, welfare and recreation programs), educational resources (e.g., Montgomery GI Bill, Veterans Educational Assistance Program, student loan program), healthcare resources (e.g., patient care, and insurance programs such as TRICARE for dental, medical and vision), retirement resources (e.g., retirement benefits, disability benefits), and leave resources (e.g., process leave request, accrue leave, sell back of leave).
Perform Service Perform Service is the process whereby the assigned technician(s) complete repairs based on the work order. This process includes but is not limited to, pulling and assembling the appropriate parts and consumables, assembling the necessary tools and equipment, moving the repairable to the appropriate work area and completing the repair. This process would typically be initiated by the servicer. Monitor and Support System Deployment This effort delivers the fully funded quantity of systems and supporting materiel and services for the program or increment to the users. During this effort, units shall attain Initial Operational Capability.
Perform Service Perform Service is the process whereby the assigned technician(s) complete repairs based on the work order. This process includes but is not limited to, pulling and assembling the appropriate parts and consumables, assembling the necessary tools and equipment, moving the repairable to the appropriate work area and completing the repair. This process would typically be initiated by the servicer. Perform Asset Accountability This process records accountability and control for all property throughout its lifecycle, from when the Government takes title to or possession of property until when formally relieved of accountability by authorized means. This process also establishes the responsibility imposed by law, lawful order, or regulation, accepted by the Department for keeping accurate records, to ensure control of property, with or without physical possession. The responsibility, in this context, refers to the Department's fiduciary duties to protect the public interest. This process establishes and maintains the Department's formal property records, systems, and financial records, in connection with Government property, irrespective of whether the property is in the Department's possession.
Perform Service Perform Service is the process whereby the assigned technician(s) complete repairs based on the work order. This process includes but is not limited to, pulling and assembling the appropriate parts and consumables, assembling the necessary tools and equipment, moving the repairable to the appropriate work area and completing the repair. This process would typically be initiated by the servicer. Perform Build and Make and Maintenance and Sustainment This process is associated with developing plant, property, and equipment assets, maintaining them in standard working condition, and extending their capacity, capability, or useful life through fabrication, assembly, mixing, separating, forming, machining and chemical processes. Examples of these activities include new footprint construction of buildings, and facilities and production of equipment, as well as repair, overhaul, restoration, and modernization of property and equipment. As referenced by the SCOR model for MAKE.
Perform Service Perform Service is the process whereby the assigned technician(s) complete repairs based on the work order. This process includes but is not limited to, pulling and assembling the appropriate parts and consumables, assembling the necessary tools and equipment, moving the repairable to the appropriate work area and completing the repair. This process would typically be initiated by the servicer. Perform Construction Restoration Modernization The Perform Construction Restoration Modernization process incorporates real property construction, restoration and modernization activities such as engineering and architectural design, scheduling, executing construction tasks, inspection as specified by a contract, updating the construction-in-progress account and providing associated non-financial transactions. It utilizes resources for improving facilities and replacement work to restore facilities damaged by actions such as inadequate sustainment, excessive age, natural disaster, fire, accident, or other causes and facilitates the alteration of facilities solely to implement new or higher standards (including regulatory changes), to accommodate new functions, or to replace building components that typically last beyond overall service life (such as foundations and structural members).
Perform Service Perform Service is the process whereby the assigned technician(s) complete repairs based on the work order. This process includes but is not limited to, pulling and assembling the appropriate parts and consumables, assembling the necessary tools and equipment, moving the repairable to the appropriate work area and completing the repair. This process would typically be initiated by the servicer. Schedule Return or Disposal This process develops a return or disposal order for the delivery of the defective, excess, or repairable product. Functions include evaluating the defective, excess, or repairable product handling requirements including negotiated conditions, and informing the affected warehouse(s) of the product disposition in preparation for return or disposal actions. This process also schedules the disposal actions of real property to include but not limited to demolition or transfer. (SCOR SR1.4, DR1.2)
Perform Service Perform Service is the process whereby the assigned technician(s) complete repairs based on the work order. This process includes but is not limited to, pulling and assembling the appropriate parts and consumables, assembling the necessary tools and equipment, moving the repairable to the appropriate work area and completing the repair. This process would typically be initiated by the servicer. Update CIP and or WIP Account This process involves the updating and capture of all direct and indirect costs associated with a construction project.
Close and Post Record Close and Post Record is the process of closing out the work order, which may include but is not limited to capturing and recording labor, materials and other expenses; updating the maintenance schedule of the repaired item; updating any applicable warranty and/or service agreements associated with the repaired item; and evaluating service performance. This process would typically be initiated by the servicer. Accumulate to Model Element This is the process by which input data is directly traced to its corresponding model element.
Close and Post Record Close and Post Record is the process of closing out the work order, which may include but is not limited to capturing and recording labor, materials and other expenses; updating the maintenance schedule of the repaired item; updating any applicable warranty and/or service agreements associated with the repaired item; and evaluating service performance. This process would typically be initiated by the servicer. Allocate to Model Element This is the process by which input data is assigned to its corresponding model element using an acceptable cost allocation method for assigning costs that are not directly traceable (e.g. labor costs for supervisory positions) to model elements.
Close and Post Record Close and Post Record is the process of closing out the work order, which may include but is not limited to capturing and recording labor, materials and other expenses; updating the maintenance schedule of the repaired item; updating any applicable warranty and/or service agreements associated with the repaired item; and evaluating service performance. This process would typically be initiated by the servicer. Capture Cost Information Capture cost Information from the internal or external customers that includes: purpose, objective, originating organization, description of request, priority, deadline, one-time or recurring, specific exceptions or considerations, and output parameters (format, delivery instructions, frequency).
Close and Post Record Close and Post Record is the process of closing out the work order, which may include but is not limited to capturing and recording labor, materials and other expenses; updating the maintenance schedule of the repaired item; updating any applicable warranty and/or service agreements associated with the repaired item; and evaluating service performance. This process would typically be initiated by the servicer. Capture Pro Forma Entries Capture the pro forma entries that records the debit and credit affects to proprietary, budgetary, or memorandum general ledger accounts associated with a specific business event as communicated through a specific transaction type and specific set of delineating data attributes.
Close and Post Record Close and Post Record is the process of closing out the work order, which may include but is not limited to capturing and recording labor, materials and other expenses; updating the maintenance schedule of the repaired item; updating any applicable warranty and/or service agreements associated with the repaired item; and evaluating service performance. This process would typically be initiated by the servicer. Confirm Procurement Instrument Physically Complete This process ensures that all goods and services specified in the procurement instrument or supplemental procurement instrument have been received and accepted.
Close and Post Record Close and Post Record is the process of closing out the work order, which may include but is not limited to capturing and recording labor, materials and other expenses; updating the maintenance schedule of the repaired item; updating any applicable warranty and/or service agreements associated with the repaired item; and evaluating service performance. This process would typically be initiated by the servicer. Document Model Results This process step provides explanations, instructions, recommendations, and supporting documentation regarding the model results.
Close and Post Record Close and Post Record is the process of closing out the work order, which may include but is not limited to capturing and recording labor, materials and other expenses; updating the maintenance schedule of the repaired item; updating any applicable warranty and/or service agreements associated with the repaired item; and evaluating service performance. This process would typically be initiated by the servicer. Execute Contract Closeout This process includes a set of processes supporting contract and order closeout procedures from contract or order closure confirmation to archiving contracts or orders in accordance with statutory regulations and best business practices.
Close and Post Record Close and Post Record is the process of closing out the work order, which may include but is not limited to capturing and recording labor, materials and other expenses; updating the maintenance schedule of the repaired item; updating any applicable warranty and/or service agreements associated with the repaired item; and evaluating service performance. This process would typically be initiated by the servicer. Generate General Ledger Transactions Transform the Recordable Business Transaction Information into a general ledger transaction. This is accomplished by assigning the Pro Forma entries to the business transaction and populating the attributes and assigning the accounting period and a posting date. This is accomplished by posting the pro forma entries, smart code, and attributes.
Close and Post Record Close and Post Record is the process of closing out the work order, which may include but is not limited to capturing and recording labor, materials and other expenses; updating the maintenance schedule of the repaired item; updating any applicable warranty and/or service agreements associated with the repaired item; and evaluating service performance. This process would typically be initiated by the servicer. Manage Benefits This activity is associated with the managing and/or supporting Department of Defense (DoD) and Office of Personnel Management (OPM) benefits to include eligibility determination, counseling, enrollment and termination. This activity also includes providing the following: Human Resources (HR) entitlements (e.g., family group life insurance, child support, allotments), casualty assistance (e.g., death gratuity, survivor benefit plan, Service members Group Life Insurance), Quality of Life (QoL) resources (e.g., child care, exceptional family member program, morale, welfare and recreation programs), educational resources (e.g., Montgomery GI Bill, Veterans Educational Assistance Program, student loan program), healthcare resources (e.g., patient care, and insurance programs such as TRICARE for dental, medical and vision), retirement resources (e.g., retirement benefits, disability benefits), and leave resources (e.g., process leave request, accrue leave, sell back of leave).
Close and Post Record Close and Post Record is the process of closing out the work order, which may include but is not limited to capturing and recording labor, materials and other expenses; updating the maintenance schedule of the repaired item; updating any applicable warranty and/or service agreements associated with the repaired item; and evaluating service performance. This process would typically be initiated by the servicer. Perform Asset Accountability This process records accountability and control for all property throughout its lifecycle, from when the Government takes title to or possession of property until when formally relieved of accountability by authorized means. This process also establishes the responsibility imposed by law, lawful order, or regulation, accepted by the Department for keeping accurate records, to ensure control of property, with or without physical possession. The responsibility, in this context, refers to the Department's fiduciary duties to protect the public interest. This process establishes and maintains the Department's formal property records, systems, and financial records, in connection with Government property, irrespective of whether the property is in the Department's possession.
Close and Post Record Close and Post Record is the process of closing out the work order, which may include but is not limited to capturing and recording labor, materials and other expenses; updating the maintenance schedule of the repaired item; updating any applicable warranty and/or service agreements associated with the repaired item; and evaluating service performance. This process would typically be initiated by the servicer. Perform Cost Analysis This process is initiated by a request for analysis being submitted from external or internal customers. Upon receiving this request, this process scopes the request, generates an action plan, and applies one or more techniques (forecasting, comparative analysis, or trending). After performing the necessary calculations, the results are interpreted and packaged in such a way as to provide actionable information to the customer(s). This process may yield reusable techniques that can be applied to future requests. The start event for this process is Analysis Requested. The end event is Analysis Performed.
Close and Post Record Close and Post Record is the process of closing out the work order, which may include but is not limited to capturing and recording labor, materials and other expenses; updating the maintenance schedule of the repaired item; updating any applicable warranty and/or service agreements associated with the repaired item; and evaluating service performance. This process would typically be initiated by the servicer. Populate Cost Performance Model This process collects input data from Industry Partners, Government Partners and Other Domains and distributes it to the responsibility segments and cost objects outlined in the model framework. This is accomplished according to the methodologies incorporated by the Define Model process and produces the cost and revenue measurements (populated model) to be consumed by user communities. The model results may also be utilized by the Perform Analysis process. The start event for this process is Model Completed. The core steps associated with this process are capturing business event data, accumulating or allocating costs to final objects within a model, applying anomaly detection criteria to model results, and reviewing and publishing approved model results. The end event for the process is Model Populated.
Close and Post Record Close and Post Record is the process of closing out the work order, which may include but is not limited to capturing and recording labor, materials and other expenses; updating the maintenance schedule of the repaired item; updating any applicable warranty and/or service agreements associated with the repaired item; and evaluating service performance. This process would typically be initiated by the servicer. Post General Ledger Transactions Record the financial impact of the transaction and required attributes needed for the general ledger balances.
Close and Post Record Close and Post Record is the process of closing out the work order, which may include but is not limited to capturing and recording labor, materials and other expenses; updating the maintenance schedule of the repaired item; updating any applicable warranty and/or service agreements associated with the repaired item; and evaluating service performance. This process would typically be initiated by the servicer. Post to General Ledger The Post to General Ledger Process involves the capturing, summarizing and posting of the financial impact of business events. The core steps performed within this process include capturing the business event, generating the general ledger transaction and posting the transaction.
Close and Post Record Close and Post Record is the process of closing out the work order, which may include but is not limited to capturing and recording labor, materials and other expenses; updating the maintenance schedule of the repaired item; updating any applicable warranty and/or service agreements associated with the repaired item; and evaluating service performance. This process would typically be initiated by the servicer. Publish Analytical Results This process step publishes the analytical results of the cost performance analysis to be reviewed by the Business Operations group for further dissemination to interested parties.
Close and Post Record Close and Post Record is the process of closing out the work order, which may include but is not limited to capturing and recording labor, materials and other expenses; updating the maintenance schedule of the repaired item; updating any applicable warranty and/or service agreements associated with the repaired item; and evaluating service performance. This process would typically be initiated by the servicer. Publish Model An administrative step that adds the completed model and supporting information to the inventory of existing models. This step may be supported by the concept of version control and configuration management. This process captures relationship between the customer requests and model(s) used to satisfy them. By maintaining these relationships, the cost revenue performance manager can rapidly respond to customer requests for new or changed models.
Close and Post Record Close and Post Record is the process of closing out the work order, which may include but is not limited to capturing and recording labor, materials and other expenses; updating the maintenance schedule of the repaired item; updating any applicable warranty and/or service agreements associated with the repaired item; and evaluating service performance. This process would typically be initiated by the servicer. Publish Model Results This process step broadcasts the availability of the populated model for further dissemination to interested parties. This may include the provisions of explanations, instructions, recommendations, and supporting documentation regarding the model results.
Close and Post Record Close and Post Record is the process of closing out the work order, which may include but is not limited to capturing and recording labor, materials and other expenses; updating the maintenance schedule of the repaired item; updating any applicable warranty and/or service agreements associated with the repaired item; and evaluating service performance. This process would typically be initiated by the servicer. Relieve CIP and or WIP Account This process involves the capitalization of costs accumulated in the CIP and WIP accounts, by means of posting them to an asset account.
Close and Post Record Close and Post Record is the process of closing out the work order, which may include but is not limited to capturing and recording labor, materials and other expenses; updating the maintenance schedule of the repaired item; updating any applicable warranty and/or service agreements associated with the repaired item; and evaluating service performance. This process would typically be initiated by the servicer. Terminate Effort This process step includes tasks that plan and manage the termination of an acquisition effort at Milestone A. Tasks include reassignment of personnel, reuse of working spaces, archiving records, and financial close-out.
Close and Post Record Close and Post Record is the process of closing out the work order, which may include but is not limited to capturing and recording labor, materials and other expenses; updating the maintenance schedule of the repaired item; updating any applicable warranty and/or service agreements associated with the repaired item; and evaluating service performance. This process would typically be initiated by the servicer. Terminate Program This process step includes tasks that plan and manage the termination of a program at or after Milestone B. Tasks include reassignment of personnel, reuse of working spaces, archiving records, financial close-out.
Close and Post Record Close and Post Record is the process of closing out the work order, which may include but is not limited to capturing and recording labor, materials and other expenses; updating the maintenance schedule of the repaired item; updating any applicable warranty and/or service agreements associated with the repaired item; and evaluating service performance. This process would typically be initiated by the servicer. Update CIP and or WIP Account This process involves the updating and capture of all direct and indirect costs associated with a construction project.
Close and Post Record Close and Post Record is the process of closing out the work order, which may include but is not limited to capturing and recording labor, materials and other expenses; updating the maintenance schedule of the repaired item; updating any applicable warranty and/or service agreements associated with the repaired item; and evaluating service performance. This process would typically be initiated by the servicer. Update Military Equipment Valuation This process involves the updating and capture of all direct and indirect costs associated with a real property construction project or military equipment. It accumulates the construction and work in progress costs.
Create Bill Create Bill is the process of submitting applicable warranty and/or service agreement claims, and generating a customer invoice based on cost data submitted with work order close out. The invoicing process can take multiple forms including but not limited to bills submitted to the customer with a remittance request, an automated IPAC chargeback, an internal chargeback, or MIPR cleared through DFAS for payment. This process would typically be initiated by the servicer. Analyze Accounts Receivable Analyze receivable request to identify receivable type and associate the receivable event to a reimbursable agreement if applicable. Determine the type of revenue (exchange or non-exchange) for the receivable. Check for advances against this receivable.
Create Bill Create Bill is the process of submitting applicable warranty and/or service agreement claims, and generating a customer invoice based on cost data submitted with work order close out. The invoicing process can take multiple forms including but not limited to bills submitted to the customer with a remittance request, an automated IPAC chargeback, an internal chargeback, or MIPR cleared through DFAS for payment. This process would typically be initiated by the servicer. Calculate Associated Revenue Revenue is calculated based on sales from goods and services provided by DoD to internal and or external customers.
Create Bill Create Bill is the process of submitting applicable warranty and/or service agreement claims, and generating a customer invoice based on cost data submitted with work order close out. The invoicing process can take multiple forms including but not limited to bills submitted to the customer with a remittance request, an automated IPAC chargeback, an internal chargeback, or MIPR cleared through DFAS for payment. This process would typically be initiated by the servicer. Capture Accounts Receivable Information Capture information that includes amount, debtor, customer, type of revenue (exchange or non-exchange), trading partner, type of goods or services provided, smart code, and other information required to establish a receivable. For trade receivables this includes importer account code, date of release, etc. If interest, administrative fees, or penalties have been applied to the receivable track amounts separately and total with receivable balance. The additional information needed for Intragovernmental Payment and Collection is to include, Treasury account symbol.
Create Bill Create Bill is the process of submitting applicable warranty and/or service agreement claims, and generating a customer invoice based on cost data submitted with work order close out. The invoicing process can take multiple forms including but not limited to bills submitted to the customer with a remittance request, an automated IPAC chargeback, an internal chargeback, or MIPR cleared through DFAS for payment. This process would typically be initiated by the servicer. Confirm Billing If a billing is required against an outstanding receivable the billing amounts and associated dates must be confirmed prior to requesting the generation of a bill.
Create Bill Create Bill is the process of submitting applicable warranty and/or service agreement claims, and generating a customer invoice based on cost data submitted with work order close out. The invoicing process can take multiple forms including but not limited to bills submitted to the customer with a remittance request, an automated IPAC chargeback, an internal chargeback, or MIPR cleared through DFAS for payment. This process would typically be initiated by the servicer. Confirm Interfund Billing Automated confirmation from the interfund customer is received. This acknowledgement confirms the receipt of an interfund billing.
Create Bill Create Bill is the process of submitting applicable warranty and/or service agreement claims, and generating a customer invoice based on cost data submitted with work order close out. The invoicing process can take multiple forms including but not limited to bills submitted to the customer with a remittance request, an automated IPAC chargeback, an internal chargeback, or MIPR cleared through DFAS for payment. This process would typically be initiated by the servicer. Confirm Reimbursable Bill After preparation of the reimbursable bill, the bill is confirmed with the U.S. Treasury.
Create Bill Create Bill is the process of submitting applicable warranty and/or service agreement claims, and generating a customer invoice based on cost data submitted with work order close out. The invoicing process can take multiple forms including but not limited to bills submitted to the customer with a remittance request, an automated IPAC chargeback, an internal chargeback, or MIPR cleared through DFAS for payment. This process would typically be initiated by the servicer. Determine Billing Requirements Determine the billing requirements using the customer information and receivable data to determine whether a bill should be generated. If a bill is to be generated, then determine the billing method and the billing medium (e.g. Statement Billing, Monthly Bill, or Coupon Billing).
Create Bill Create Bill is the process of submitting applicable warranty and/or service agreement claims, and generating a customer invoice based on cost data submitted with work order close out. The invoicing process can take multiple forms including but not limited to bills submitted to the customer with a remittance request, an automated IPAC chargeback, an internal chargeback, or MIPR cleared through DFAS for payment. This process would typically be initiated by the servicer. Establish Customer Information Establish customer record or update customer table to customer's attributes and preferences.
Create Bill Create Bill is the process of submitting applicable warranty and/or service agreement claims, and generating a customer invoice based on cost data submitted with work order close out. The invoicing process can take multiple forms including but not limited to bills submitted to the customer with a remittance request, an automated IPAC chargeback, an internal chargeback, or MIPR cleared through DFAS for payment. This process would typically be initiated by the servicer. Establish Receivable Transform the interpreted receivable information into a recorded receivable record. The data within the receivable record will generate the details for the subsidiary ledger. Processes and procedures that details the core processes applicable to establishing the receivable to include verifying, reviewing and capturing, receivable and vendor information, performing calculations, and generating bill.
Create Bill Create Bill is the process of submitting applicable warranty and/or service agreement claims, and generating a customer invoice based on cost data submitted with work order close out. The invoicing process can take multiple forms including but not limited to bills submitted to the customer with a remittance request, an automated IPAC chargeback, an internal chargeback, or MIPR cleared through DFAS for payment. This process would typically be initiated by the servicer. Generate Interfund Billing The Interfund Billing process generates a credit to the selling appropriation or fund. This is generated by the seller or the entity that owns the material and charges the purchasing appropriation or fund or entity buying the material.
Create Bill Create Bill is the process of submitting applicable warranty and/or service agreement claims, and generating a customer invoice based on cost data submitted with work order close out. The invoicing process can take multiple forms including but not limited to bills submitted to the customer with a remittance request, an automated IPAC chargeback, an internal chargeback, or MIPR cleared through DFAS for payment. This process would typically be initiated by the servicer. Generate Offsetting Receivable Liability Pro Forma Entries These pro forma entries reflect recording of unearned revenue along with other financial information needed to post and update to the General Ledger. Updating the General Ledger includes reflecting the result of the operational event as debit and credit entries to both proprietary and budgetary GL accounts.
Create Bill Create Bill is the process of submitting applicable warranty and/or service agreement claims, and generating a customer invoice based on cost data submitted with work order close out. The invoicing process can take multiple forms including but not limited to bills submitted to the customer with a remittance request, an automated IPAC chargeback, an internal chargeback, or MIPR cleared through DFAS for payment. This process would typically be initiated by the servicer. Generate Receivable Pro Forma Entries This pro forma entries reflects all receivable data that has been processed along with other financial information needed to post and update to the General Ledger. Updating the General Ledger includes reflecting the result of the operational event as debit and credit entries to both proprietary and budgetary General Ledger accounts.
Create Bill Create Bill is the process of submitting applicable warranty and/or service agreement claims, and generating a customer invoice based on cost data submitted with work order close out. The invoicing process can take multiple forms including but not limited to bills submitted to the customer with a remittance request, an automated IPAC chargeback, an internal chargeback, or MIPR cleared through DFAS for payment. This process would typically be initiated by the servicer. Maintain Accounts Receivable Balance and Information Maintain Accounts Receivable balances. This is a recurring process of updates, liquidating events and other adjustments necessary to maintain the life cycle of accounts receivable. Examples can include: assessments of late payment, interest, assessments of penalties, assessments of Administrative costs, application of collections on delinquent debts, and adjustments due to delinquent debts. Statuses change due to dunning referral date, the passage of time (from current to delinquent), and events that change a delinquency status (e.g., bankruptcy, referral, etc.).
Create Bill Create Bill is the process of submitting applicable warranty and/or service agreement claims, and generating a customer invoice based on cost data submitted with work order close out. The invoicing process can take multiple forms including but not limited to bills submitted to the customer with a remittance request, an automated IPAC chargeback, an internal chargeback, or MIPR cleared through DFAS for payment. This process would typically be initiated by the servicer. Manage Benefits This activity is associated with the managing and/or supporting Department of Defense (DoD) and Office of Personnel Management (OPM) benefits to include eligibility determination, counseling, enrollment and termination. This activity also includes providing the following: Human Resources (HR) entitlements (e.g., family group life insurance, child support, allotments), casualty assistance (e.g., death gratuity, survivor benefit plan, Service members Group Life Insurance), Quality of Life (QoL) resources (e.g., child care, exceptional family member program, morale, welfare and recreation programs), educational resources (e.g., Montgomery GI Bill, Veterans Educational Assistance Program, student loan program), healthcare resources (e.g., patient care, and insurance programs such as TRICARE for dental, medical and vision), retirement resources (e.g., retirement benefits, disability benefits), and leave resources (e.g., process leave request, accrue leave, sell back of leave).
Create Bill Create Bill is the process of submitting applicable warranty and/or service agreement claims, and generating a customer invoice based on cost data submitted with work order close out. The invoicing process can take multiple forms including but not limited to bills submitted to the customer with a remittance request, an automated IPAC chargeback, an internal chargeback, or MIPR cleared through DFAS for payment. This process would typically be initiated by the servicer. Manage Receivables The Manage Receivables process includes recognizing and recording a claim to cash or other assets against other entities, either based on legal provisions, such as a payment due date, or goods tendered or services rendered and debts due to the Department of Defense, within a specified accounting period. The management of receivables is the collection of amounts due to include administrative fee, interest, and penalties. The process also includes aging of receivables, write-offs, and debt adjudication.
Create Bill Create Bill is the process of submitting applicable warranty and/or service agreement claims, and generating a customer invoice based on cost data submitted with work order close out. The invoicing process can take multiple forms including but not limited to bills submitted to the customer with a remittance request, an automated IPAC chargeback, an internal chargeback, or MIPR cleared through DFAS for payment. This process would typically be initiated by the servicer. Match to Outstanding Liability Balance Check for advances (previously recorded unearned revenue) against this receivable event amount.
Create Bill Create Bill is the process of submitting applicable warranty and/or service agreement claims, and generating a customer invoice based on cost data submitted with work order close out. The invoicing process can take multiple forms including but not limited to bills submitted to the customer with a remittance request, an automated IPAC chargeback, an internal chargeback, or MIPR cleared through DFAS for payment. This process would typically be initiated by the servicer. Prepare Reimbursable Bill Prepare manual reimbursable bill when an automated billing procedures cannot be used for transactions within Department of Defense and other federal agencies.
Create Bill Create Bill is the process of submitting applicable warranty and/or service agreement claims, and generating a customer invoice based on cost data submitted with work order close out. The invoicing process can take multiple forms including but not limited to bills submitted to the customer with a remittance request, an automated IPAC chargeback, an internal chargeback, or MIPR cleared through DFAS for payment. This process would typically be initiated by the servicer. Receive and Validate Request for Billing This process determines the accuracy of the billing request. The billing request must have a valid receivable data to generate the appropriate payment request to the customer as a result of goods tendered, services rendered, or other adjustments (e.g. requested refunds).
Create Bill Create Bill is the process of submitting applicable warranty and/or service agreement claims, and generating a customer invoice based on cost data submitted with work order close out. The invoicing process can take multiple forms including but not limited to bills submitted to the customer with a remittance request, an automated IPAC chargeback, an internal chargeback, or MIPR cleared through DFAS for payment. This process would typically be initiated by the servicer. Reject Accounts Receivable Return request for accounts receivable to applicable functional area for additional information/authorization.
Create Bill Create Bill is the process of submitting applicable warranty and/or service agreement claims, and generating a customer invoice based on cost data submitted with work order close out. The invoicing process can take multiple forms including but not limited to bills submitted to the customer with a remittance request, an automated IPAC chargeback, an internal chargeback, or MIPR cleared through DFAS for payment. This process would typically be initiated by the servicer. Reject Request for Billing Return request for billing to applicable functional area for additional information or authorization which may include order or contract and evidence of performance.
Create Bill Create Bill is the process of submitting applicable warranty and/or service agreement claims, and generating a customer invoice based on cost data submitted with work order close out. The invoicing process can take multiple forms including but not limited to bills submitted to the customer with a remittance request, an automated IPAC chargeback, an internal chargeback, or MIPR cleared through DFAS for payment. This process would typically be initiated by the servicer. Send Notification of Billing to Accounts Receivable Process Send Notification the bill has been sent out to the customer.
Create Bill Create Bill is the process of submitting applicable warranty and/or service agreement claims, and generating a customer invoice based on cost data submitted with work order close out. The invoicing process can take multiple forms including but not limited to bills submitted to the customer with a remittance request, an automated IPAC chargeback, an internal chargeback, or MIPR cleared through DFAS for payment. This process would typically be initiated by the servicer. Send Request for Bill Transmit receivable and customer information to the Department of Defense Function Area (e.g. Billing Department) for billing generation.
Create Bill Create Bill is the process of submitting applicable warranty and/or service agreement claims, and generating a customer invoice based on cost data submitted with work order close out. The invoicing process can take multiple forms including but not limited to bills submitted to the customer with a remittance request, an automated IPAC chargeback, an internal chargeback, or MIPR cleared through DFAS for payment. This process would typically be initiated by the servicer. Validate Customer Information Review receivable request to determine if customer information exists in the customer database. If it does not exist establish customer information.
Return to Inventory or Use Return to Inventory or Use is the process of returning repaired item to the customer. Return of the item to the customer can take multiple forms and is partially dependent on the type of the item repaired. In the case of repaired parts, items may be shipped or returned to inventory or reinstallation. In the case of equipment repaired items are returned or shipped for return to use or storage. The return or shipping process can also take multiple forms, including storage of the item for customer pick-up or shipment back to customer or custodial agent using internal resources, another DoD component or a third party shipper. This process would typically be initiated by the servicer, and may also include transport/shipping of the item back to the customer by the servicer, the customer or a third party. Dispose or Return Property and Materiel This process sends goods and equipment back into the supply chain when they are received in error, in excess of required quantities, or defective, obsolete, damaged, or worn until rendered no longer useful in their current condition. This process also includes the disposal actions of real property to include but not limited to demolition or transfer. SYNONYM: (SCOR - RETURN)
Return to Inventory or Use Return to Inventory or Use is the process of returning repaired item to the customer. Return of the item to the customer can take multiple forms and is partially dependent on the type of the item repaired. In the case of repaired parts, items may be shipped or returned to inventory or reinstallation. In the case of equipment repaired items are returned or shipped for return to use or storage. The return or shipping process can also take multiple forms, including storage of the item for customer pick-up or shipment back to customer or custodial agent using internal resources, another DoD component or a third party shipper. This process would typically be initiated by the servicer, and may also include transport/shipping of the item back to the customer by the servicer, the customer or a third party. Manage Benefits This activity is associated with the managing and/or supporting Department of Defense (DoD) and Office of Personnel Management (OPM) benefits to include eligibility determination, counseling, enrollment and termination. This activity also includes providing the following: Human Resources (HR) entitlements (e.g., family group life insurance, child support, allotments), casualty assistance (e.g., death gratuity, survivor benefit plan, Service members Group Life Insurance), Quality of Life (QoL) resources (e.g., child care, exceptional family member program, morale, welfare and recreation programs), educational resources (e.g., Montgomery GI Bill, Veterans Educational Assistance Program, student loan program), healthcare resources (e.g., patient care, and insurance programs such as TRICARE for dental, medical and vision), retirement resources (e.g., retirement benefits, disability benefits), and leave resources (e.g., process leave request, accrue leave, sell back of leave).
Return to Inventory or Use Return to Inventory or Use is the process of returning repaired item to the customer. Return of the item to the customer can take multiple forms and is partially dependent on the type of the item repaired. In the case of repaired parts, items may be shipped or returned to inventory or reinstallation. In the case of equipment repaired items are returned or shipped for return to use or storage. The return or shipping process can also take multiple forms, including storage of the item for customer pick-up or shipment back to customer or custodial agent using internal resources, another DoD component or a third party shipper. This process would typically be initiated by the servicer, and may also include transport/shipping of the item back to the customer by the servicer, the customer or a third party. Monitor and Support System Deployment This effort delivers the fully funded quantity of systems and supporting materiel and services for the program or increment to the users. During this effort, units shall attain Initial Operational Capability.
Return to Inventory or Use Return to Inventory or Use is the process of returning repaired item to the customer. Return of the item to the customer can take multiple forms and is partially dependent on the type of the item repaired. In the case of repaired parts, items may be shipped or returned to inventory or reinstallation. In the case of equipment repaired items are returned or shipped for return to use or storage. The return or shipping process can also take multiple forms, including storage of the item for customer pick-up or shipment back to customer or custodial agent using internal resources, another DoD component or a third party shipper. This process would typically be initiated by the servicer, and may also include transport/shipping of the item back to the customer by the servicer, the customer or a third party. Perform Asset Accountability This process records accountability and control for all property throughout its lifecycle, from when the Government takes title to or possession of property until when formally relieved of accountability by authorized means. This process also establishes the responsibility imposed by law, lawful order, or regulation, accepted by the Department for keeping accurate records, to ensure control of property, with or without physical possession. The responsibility, in this context, refers to the Department's fiduciary duties to protect the public interest. This process establishes and maintains the Department's formal property records, systems, and financial records, in connection with Government property, irrespective of whether the property is in the Department's possession.
Return to Inventory or Use Return to Inventory or Use is the process of returning repaired item to the customer. Return of the item to the customer can take multiple forms and is partially dependent on the type of the item repaired. In the case of repaired parts, items may be shipped or returned to inventory or reinstallation. In the case of equipment repaired items are returned or shipped for return to use or storage. The return or shipping process can also take multiple forms, including storage of the item for customer pick-up or shipment back to customer or custodial agent using internal resources, another DoD component or a third party shipper. This process would typically be initiated by the servicer, and may also include transport/shipping of the item back to the customer by the servicer, the customer or a third party. Perform Asset Valuation This process determines, records, and maintains the fiscal accountability requirements for asset values, depreciation, amortization and depletion of assets, and any adjustment to the valuation as a result of a change in the condition of the asset. This accountability shall include information that is recorded in the records of the Department of Defense financial and property management systems.
Return to Inventory or Use Return to Inventory or Use is the process of returning repaired item to the customer. Return of the item to the customer can take multiple forms and is partially dependent on the type of the item repaired. In the case of repaired parts, items may be shipped or returned to inventory or reinstallation. In the case of equipment repaired items are returned or shipped for return to use or storage. The return or shipping process can also take multiple forms, including storage of the item for customer pick-up or shipment back to customer or custodial agent using internal resources, another DoD component or a third party shipper. This process would typically be initiated by the servicer, and may also include transport/shipping of the item back to the customer by the servicer, the customer or a third party. Perform Physical Asset Accountability This process determines and records the physical control over fixed and moveable property. Physical control is a critical property management function exercised in concert with acquiring, receiving, maintaining, returning, and disposing of property.
Return to Inventory or Use Return to Inventory or Use is the process of returning repaired item to the customer. Return of the item to the customer can take multiple forms and is partially dependent on the type of the item repaired. In the case of repaired parts, items may be shipped or returned to inventory or reinstallation. In the case of equipment repaired items are returned or shipped for return to use or storage. The return or shipping process can also take multiple forms, including storage of the item for customer pick-up or shipment back to customer or custodial agent using internal resources, another DoD component or a third party shipper. This process would typically be initiated by the servicer, and may also include transport/shipping of the item back to the customer by the servicer, the customer or a third party. Relieve CIP and or WIP Account This process involves the capitalization of costs accumulated in the CIP and WIP accounts, by means of posting them to an asset account.
Return to Inventory or Use Return to Inventory or Use is the process of returning repaired item to the customer. Return of the item to the customer can take multiple forms and is partially dependent on the type of the item repaired. In the case of repaired parts, items may be shipped or returned to inventory or reinstallation. In the case of equipment repaired items are returned or shipped for return to use or storage. The return or shipping process can also take multiple forms, including storage of the item for customer pick-up or shipment back to customer or custodial agent using internal resources, another DoD component or a third party shipper. This process would typically be initiated by the servicer, and may also include transport/shipping of the item back to the customer by the servicer, the customer or a third party. Relieve Military Equipment Valuation This process relieves and transfers accumulated costs to the appropriate asset record and General PPE account at the time the asset is accepted and placed in service.
Return to Inventory or Use Return to Inventory or Use is the process of returning repaired item to the customer. Return of the item to the customer can take multiple forms and is partially dependent on the type of the item repaired. In the case of repaired parts, items may be shipped or returned to inventory or reinstallation. In the case of equipment repaired items are returned or shipped for return to use or storage. The return or shipping process can also take multiple forms, including storage of the item for customer pick-up or shipment back to customer or custodial agent using internal resources, another DoD component or a third party shipper. This process would typically be initiated by the servicer, and may also include transport/shipping of the item back to the customer by the servicer, the customer or a third party. Schedule Return or Disposal This process develops a return or disposal order for the delivery of the defective, excess, or repairable product. Functions include evaluating the defective, excess, or repairable product handling requirements including negotiated conditions, and informing the affected warehouse(s) of the product disposition in preparation for return or disposal actions. This process also schedules the disposal actions of real property to include but not limited to demolition or transfer. (SCOR SR1.4, DR1.2)
Return to Inventory or Use Return to Inventory or Use is the process of returning repaired item to the customer. Return of the item to the customer can take multiple forms and is partially dependent on the type of the item repaired. In the case of repaired parts, items may be shipped or returned to inventory or reinstallation. In the case of equipment repaired items are returned or shipped for return to use or storage. The return or shipping process can also take multiple forms, including storage of the item for customer pick-up or shipment back to customer or custodial agent using internal resources, another DoD component or a third party shipper. This process would typically be initiated by the servicer, and may also include transport/shipping of the item back to the customer by the servicer, the customer or a third party. Update CIP and or WIP Account This process involves the updating and capture of all direct and indirect costs associated with a construction project.
Return to Inventory or Use Return to Inventory or Use is the process of returning repaired item to the customer. Return of the item to the customer can take multiple forms and is partially dependent on the type of the item repaired. In the case of repaired parts, items may be shipped or returned to inventory or reinstallation. In the case of equipment repaired items are returned or shipped for return to use or storage. The return or shipping process can also take multiple forms, including storage of the item for customer pick-up or shipment back to customer or custodial agent using internal resources, another DoD component or a third party shipper. This process would typically be initiated by the servicer, and may also include transport/shipping of the item back to the customer by the servicer, the customer or a third party. Update Military Equipment Valuation This process involves the updating and capture of all direct and indirect costs associated with a real property construction project or military equipment. It accumulates the construction and work in progress costs.